Terms of service

Effective Date: February 7, 2026

OVERVIEW

Welcome to Northmark Vault. The terms “we”, “us” and “our” refer to Northmark Vault. Northmark Vault operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Northmark Vault is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your use of our website located at www.northmarkvault.com and any purchases or services obtained through it.

By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy and Refund & Warranty Policy. If you do not agree, you may not access or use our Services.

SECTION 1 – ELIGIBILITY

By using our Services, you represent and warrant that:

  • You are at least 18 years of age or have consent from a legal guardian

  • You are legally permitted to purchase and possess airsoft-related products in your jurisdiction

  • You will comply with all applicable federal, state, and local laws

You are solely responsible for lawful and safe use of all products.

SECTION 2 – PRODUCTS AND SERVICES

Northmark Vault provides:

  • Airsoft upgrade parts

  • Pre-built replicas

  • Custom builds

  • Professional airsoft repair and upgrade services

All products and services are subject to availability. We reserve the right to modify, limit, or discontinue any product or service at any time without notice.

Product images, descriptions, and performance information are provided for general informational purposes only and are not guarantees.

Airsoft performance may vary depending on:

  • BB weight and quality

  • Environmental conditions

  • Battery configuration and condition

  • Maintenance practices

Customers are responsible for verifying compatibility of parts prior to purchase unless compatibility is confirmed in writing by Northmark Vault.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Orders are not considered accepted until payment has been processed and confirmation is issued.

We may refuse or cancel orders in cases of:

  • Suspected fraud

  • Pricing or listing errors

  • Product unavailability

  • Abuse of policies

Purchases are subject to our Refund & Warranty Policy.

Products are sold for personal use only unless otherwise agreed in writing.

SECTION 4 – PRICING AND PAYMENTS

All prices are listed in U.S. Dollars.

Prices, discounts, and promotions may change without notice.

Payment must be received in full before shipment of products or release of completed services.

You agree to provide accurate billing and payment information. You represent that you are authorized to use the payment method provided.

SECTION 5 – DEPOSITS FOR SERVICES

For custom builds, pre-builds, and services requiring an estimate:

  • A 50% deposit is required before work begins

  • Payment of the deposit constitutes authorization to begin work

  • Deposits secure labor time, scheduling, and parts allocation

Deposits become non-refundable once work has started.

If a project is canceled before work begins, a refund may be issued minus any non-recoverable costs incurred.

SECTION 6 – ESTIMATES, SCOPE, AND APPROVAL

Estimates are based on initial evaluation and requested scope of work.

If additional issues are discovered or requested changes exceed the original estimate:

  • Work will be paused

  • The customer will be contacted

  • Approval will be required before proceeding

No additional charges will be incurred without customer authorization.

Customer-requested changes after work begins may:

  • Require a revised estimate

  • Result in additional charges

  • Extend turnaround time

SECTION 7 – ABANDONED PROJECTS AND STORAGE

If a completed service project remains unpaid or unclaimed for 30 days after notification:

  • Reasonable storage fees may be applied

  • The item may be considered abandoned

Where legally permitted, Northmark Vault reserves the right to recover outstanding costs through resale, parting out, or disposal after reasonable attempts to contact the customer.

SECTION 8 – SHIPPING AND RISK OF LOSS

Orders are processed Monday through Friday during normal business hours, excluding holidays.

Orders typically ship within 72 business hours of payment confirmation.

Shipping carrier delivery times are estimates only and are not guaranteed.

Once a shipment is transferred to the carrier, title and risk of loss pass to the customer.

Inbound Shipping for Services:
Customers are responsible for properly packaging items sent to Northmark Vault. We are not responsible for damage occurring during inbound shipping.

Additional details are outlined in our Shipping Policy.

SECTION 9 – RETURNS AND WARRANTY

Returns and warranty coverage are governed by our Refund & Warranty Policy.

Pre-built and custom replicas are final sale unless otherwise stated in writing.

Labor charges are non-refundable once work has begun.

Workmanship warranty applies only to:

  • Parts installed by Northmark Vault

  • Labor performed by Northmark Vault

Warranty does not apply to:

  • Customer-supplied parts

  • Pre-existing components not replaced

  • Misuse, abuse, neglect, or improper maintenance

  • Incompatible components installed after service

  • Unauthorized modification or disassembly

Tamper-evident seals may be applied. Removal or damage to any seal voids warranty coverage.

SECTION 10 – CHARGEBACKS AND PAYMENT DISPUTES

By placing an order or paying a deposit, you agree to contact Northmark Vault to resolve any concerns before initiating a chargeback.

Authorized deposits and completed services are not valid grounds for chargebacks.

Fraudulent or abusive chargebacks may result in account termination and documentation being provided to payment processors or collection agencies.

SECTION 11 – INTELLECTUAL PROPERTY

All content on this Site, including logos, product descriptions, build configurations, images, graphics, and written materials, is the property of Northmark Vault and protected by intellectual property laws.

You may not reproduce or use our content without written permission.

SECTION 12 – DISCLAIMER OF WARRANTIES

Except as expressly stated in our Refund & Warranty Policy, all products and services are provided “as is” and “as available.”

We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

We do not guarantee uninterrupted or error-free operation of the Services.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Northmark Vault shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from use of our products or services.

Total liability for any claim shall not exceed the amount paid for the specific product or service giving rise to the claim.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Northmark Vault and its affiliates from any claims, damages, liabilities, or expenses arising from:

  • Your misuse of products

  • Your violation of these Terms

  • Your violation of applicable laws

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access to our Services at our discretion if you violate these Terms.

Obligations and liabilities incurred prior to termination survive termination.

SECTION 16 – SEVERABILITY

If any provision of these Terms is determined unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 17 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of New Hampshire, United States.

You consent to jurisdiction and venue in the state and federal courts located in New Hampshire.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

SECTION 19 – CONTACT INFORMATION

Northmark Vault LLC
Rollinsford, NH 03869
United States

Email: info@northmarkvault.com